At ITALGEM we care about your satisfaction and stand behind all our items. We do our best to have high quality images and describe our products in detail.
Our commitment to our customers does not end at delivery. To put your mind at ease, if you are unsatisfied with our products in any way, we will offer you a full return within 30 days of purchase.
ITALGEM is able to refund your merchandise purchases within 30 days of delivery. In order to qualify for a valid return, you must contact us for a return authorization number. The product must be sent back to ITALGEM in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Certified Mail.
Once the product has been deemed an eligible return, ITALGEM will refund the customer the full value of the returned product minus shipping cost ($20 USD). You are required to pay duties, taxes and other applicable fees during the exchange process - if applicable.
Any item deemed unsuitable for resale due to misuse, alterations or damage will not be accepted by ITALGEM and will be returned to the customer. If you wish to exchange the items for a different size or color, please contact us directly.