Terms & Conditions Terms & Conditions

General

  • You must be 18 or over to view and purchase goods from this website.
  • Italgem may change or withdraw any items at any time without notice.
  • Italgem may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Italgemsteel or Italgemjewellers.com upon breach of any part of these Terms and Conditions whatsoever.
  • These Terms and Conditions constitute the full agreement between you and italgem and may only be amended in writing.
  • By purchasing, you agree that all details you provide to Italgem for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  • To become a member of the Italgem community you must first register and choose a username and password. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You are solely responsible for the security and confidentiality of your username and password. Italgem reserves the right to cancel or suspend any accounts without notice.
  • Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimize these instances and strive to avoid any "down time".
  • Italgemsteel.com or italgemjewellers.com may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
  • In the result of any waiver in respect to our Terms and Conditions we reserve the right to hold all Terms and Conditions relevant in the future.

Contact

  • If you would like help ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:
    e-mail: info@italgemjewellers.com
    Tel: 514 388 5777,  Fax: 514 384 5777
    Our lines are open between 9am - 5pm GMT-6

Purchasing

  • You can purchase any of our products via any of the following methods: Place an online order on Italgemjewellers.com or italgemsteel.com
    Tel: 514 388­ 5777
    Our lines are open between 9am - 5pm GMT-6
    By post: You are able to send us orders by post by completing your online order form and sending us your order by post with payment (please see payment requirements)
  • Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.
  • All purchases are non-exchangeable, non-refundable and non-transferable.
  • Italgem may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full.
    * Every order is treated individually and will be processed as such.
  • Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our Terms and Conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.
  • All products and services are subject to availability. Italgem endeavours to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.
  • Italgem is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your country, you run the risk of customs interfering with your package. We are unable to help you in this situation.

Pricing & Payment

  • All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per Terms and Conditions.
  • All payments are taken in USD (United States Dollars) or CDN (Canadian Dollars) or Euros.
  • Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
  • All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Italgem until paid for in full.
  • Italgem does not share any information (personal or financial) with any third party.
  • All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
  • Italgem may on occasion require a credit check for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.

Postal Payment Should Be Sent To

Italgem accepts checks and direct bank transfers.

Returns

  • Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Italgem by either: phone, fax, post or e-mail. Any goods sent back without prior consent from Italgem will be sent back at your cost.
  • All returns are the responsibility of the customer until they reach Italgem.
  • If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Faculty Products / Damaged Items:

  • In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the US, items should be sent back via courier with recorded delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.
  • Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.

General

  • You must be 18 or over to view and purchase goods from this website.
  • Italgem may change or withdraw any items at any time without notice.
  • Italgem may also terminate this Agreement and immediately remove, cancel or suspend access to and use of Italgemsteel or Italgemjewellers.com upon breach of any part of these Terms and Conditions whatsoever.
  • These Terms and Conditions constitute the full agreement between you and italgem and may only be amended in writing.
  • By purchasing, you agree that all details you provide to Italgem for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  • To become a member of the Italgem community you must first register and choose a username and password. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You are solely responsible for the security and confidentiality of your username and password. Italgem reserves the right to cancel or suspend any accounts without notice.
  • Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimize these instances and strive to avoid any "down time".
  • Italgemsteel.com or italgemjewellers.com may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.
  • In the result of any waiver in respect to our Terms and Conditions we reserve the right to hold all Terms and Conditions relevant in the future.

Contact

  • If you would like help ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:
    e-mail: info@italgemjewellers.com
    Tel: 514 388 5777,  Fax: 514 384 5777
    Our lines are open between 9am - 5pm GMT-6

Purchasing

  • You can purchase any of our products via any of the following methods: Place an online order on Italgemjewellers.com or italgemsteel.com
    Tel: 514 388­ 5777
    Our lines are open between 9am - 5pm GMT-6
    By post: You are able to send us orders by post by completing your online order form and sending us your order by post with payment (please see payment requirements)
  • Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.
  • All purchases are non-exchangeable, non-refundable and non-transferable.
  • Italgem may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an Order is cancelled, any payment made for the Products will be refunded in full.
    * Every order is treated individually and will be processed as such.
  • Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our Terms and Conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.
  • All products and services are subject to availability. Italgem endeavours to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.
  • Italgem is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your country, you run the risk of customs interfering with your package. We are unable to help you in this situation.

Pricing & Payment

  • All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per Terms and Conditions.
  • All payments are taken in USD (United States Dollars) or CDN (Canadian Dollars) or Euros.
  • Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.
  • All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Italgem until paid for in full.
  • Italgem does not share any information (personal or financial) with any third party.
  • All credit/debit card details are encrypted using a secure ordering system. Your bank or credit card company may require security checks to validate your purchase.
  • Italgem may on occasion require a credit check for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed.

Postal Payment Should Be Sent To

Italgem accepts checks and direct bank transfers.

Returns

  • Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Italgem by either: phone, fax, post or e-mail. Any goods sent back without prior consent from Italgem will be sent back at your cost.
  • All returns are the responsibility of the customer until they reach Italgem.
  • If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Faculty Products / Damaged Items:

  • In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the US, items should be sent back via courier with recorded delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.
  • Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
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