FREQUENTLY ASKED QUESTIONS

Shipping

Yes, we offer international shipping to countries outside of the USA and Canada. Please note that international shipping charges will apply

The cost of international shipping is 45$.

The estimated delivery time for international shipments varies based on the destination country and the shipping method chosen. Generally, it can take between 3 to 7 business days for international orders to arrive once shipped.

Duties and taxes are included for customers located in USA and Canada.

Customers outside of the USA and Canada may be required to pay additional customs duties or taxes imposed by their country. We recommend contacting your local customs office for specific details regarding these charges

Returns/Exchange

ITALGEM offers a full return within 30 days of purchase. To initiate a return, you must contact us for a return authorization number. The product must be returned in its original packaging and show no signs of use, abuse, or misuse. Return shipping must be done by Certified Mail

Yes, if the product meets the return criteria, ITALGEM will refund the full value of the returned item, excluding the shipping cost of $20 USD. However, any applicable duties, taxes, and fees during the exchange process must be covered by the customer.

Yes, if you wish to exchange the item for a different size or color, please contact us directly. We will assist you with the exchange process.

Warranty

At ITALGEM, we value your satisfaction and offer a warranty of 1 year for manufacturer defects on all our products. We do not cover wear and tear.

For Items purchased in one of our Brand Partners, warranty must be claimed through the same Brand Partner and not through Italgemsteel.com.

Our products are crafted with high-quality 316L steel, known for its durability and corrosion resistance. Rest assured, our jewelry is designed to withstand sweat and water, making it sweatproof and waterproof for your peace of mind.