FREQUENTLY ASKED QUESTIONS

Shipping

We currently offer shipping to USA and Canada.

Returns/Exchange

ITALGEM offers a full return within 30 days of purchase excluding engraved items which are final sale. To initiate a return, you must contact us for a return authorization number. The product must be returned in its original packaging and show no signs of use, abuse, or misuse. Return shipping must be done by Certified Mail.

Yes, if the product meets the return criteria, ITALGEM will refund the full value of the returned item, excluding the shipping cost of $20 USD. However, any applicable duties, taxes, and fees during the exchange process must be covered by the customer.

Yes, if you wish to exchange the item for a different size or color, please contact us directly. We will assist you with the exchange process.

Warranty

At ITALGEM, we value your satisfaction and offer a warranty of 1 year for manufacturer defects on all our products. We do not cover wear and tear.

For Items purchased in one of our Brand Partners, warranty must be claimed through the same Brand Partner and not through Italgemsteel.com.

Our products are crafted with high-quality 316L steel, known for its durability and corrosion resistance. Rest assured, our jewelry is designed to withstand sweat and water, making it sweatproof and waterproof for your peace of mind.

Materials

All of our steel products are composed of premium 316L surgical-grade steel.

For our GOLD color, we use a process called ION plating also known as IP GOLD. It is produced with about 0.5micron thickness of gold alloy and is of the highest quality which won’t tarnish