Frequently Asked Questions (FAQs)

Materials & Sizing

Some of our items feature clasp types with multiple size options built in, and those are often marked as extendable. Additionally, some items are shipped with added extender clasps to give the option to add length to an item; these are denoted with a "+".

Italgem Steel is devoted to offering luxurious products. As such, we only use materials of the highest quality, including: Ion Plated Stainless Steel, 14k Gold, Genuine Leather, Tungsten, Carbon Fibre, Freshwater Pearls, Rare Beads and even Meteorite.

While our jewelry is incredibly long-lasting, there are steps you can consider to maximize its life and condition.

Its always best to keep your jewelry in a soft case while not in use, and to avoid any harsh chemicals.

You can clean it with warm water and gentle soap along with gentle scrubbing to keep your jewelry looking mint.

Be mindful of leather products, which should avoid prolonged exposure to water or submersion.

Returns & Exchanges

ITALGEM will accept returns within 30 days of purchase excluding the original shipping fee. You must contact us for a return number to initiate a return authorization. The product must be returned in its original packaging and show no signs of use, abuse, or misuse. Return shipping must be done by Certified Mail.

Engraved items are final sale and can not be returned.

Yes, if you wish to exchange the item for a different size or color, please contact us directly. We will assist you with the exchange process.


We currently offer shipping to USA and Canada, with free shipping on orders above $99.


At ITALGEM, we value your satisfaction and offer a warranty of 1 year for manufacturer defects on all our products. We do not cover wear and tear.

For Items purchased in one of our Brand Partners, warranty must be claimed through the same Brand Partner and not through

Our products are crafted with high-quality 316L steel, known for its durability and corrosion resistance. Rest assured, our jewelry is designed to withstand sweat and water, making it sweatproof and waterproof for your peace of mind.

More Questions?

Don't hesitate to reach out to our team!